Return and Refund Policy

Return/Refund Policy

Order Cancellation request should be within 24hrs of placing the order. Store credit will be offered if you still wish to cancel the order.

Please note, all transaction costs, original shipping charges and return shipping costs if applicable, will not be refunded.

Cancellation Fee

If you cancel an order after your credit card has been charged, there is a 10% cancellation fee, due to external non refundable transaction costs.

30 Day Return Policy 

Your complete satisfaction is our priority. That is why we offer a 30-day customer satisfaction guarantee on eligible products. If you are unsatisfied with the product you purchased, you may return it within 30 days of purchase for a refund. The refund will only be issued after we receive the refund from the manufacturer.

The product must be unused, clean, and undamaged (unless the damage occurred during delivery), and returns must include the original packaging and materials.

You will be required to pay all shipping costs, plus a restocking and administration fee, unless:

  • You received the wrong product
  • The product you received was damaged (e.g. during shipping)

Restocking Fees

Customers are responsible for a 30%-35% restocking fee (depending on the specific product), as well as all shipping charges. You must contact Us a return authorization number (RA #) assigned to your case for returns or exchanges. Products must be returned directly to the manufacturer - we will provide you with specific instructions for returning the product. We will issue refund only after receiving the credit note or refund from the manufacturer.

Please contact customer service at for pre-approval and to get a return authorization number. Refunds will be credited once we have received and inspected the returned product (pre-approved returns only).

Please email us with any questions at

Return Instructions

We require an authorization number for all returns, regardless of whether the return is for a warranty or non-warranty repair, due to damage, or for another reason. We are unable to process returns without an RA number.

Please contact our Customer Service Department at to obtain an RA number.

When you call for an RA number, we will require the following information:

  • The original purchase order number
  • The date of purchase
  • The date the product was received
  • The number of parts to be returned
  • The action desired (return or exchange)
  • The reason for the return/exchange
  • The contact person's name, E-mail address, telephone number (and fax number, if available)

Here are general instructions for returning items. A customer service representative will provide any additional instructions, if warranted.

  • Return the item in its original packaging and unopened.
  • Improperly packaged return items may not be eligible for return and or warranty claims.
  • Indicate the return authorization (RA) number on the exterior of the package.
  • Enclose all pertinent documents, including original user guides, instructions, and other documents.
  • Ship the package to the following address:
Attn: Returns/RA# _______________

1443 Rock Spring Rd
Unit #157
Bel Air, MD 21014

Customers are required to pay freight charges on all products returned to; Collect shipments will be refused.

Please contact us if you have any questions regarding this policy